Shipping policy

1. Where we ship

We ship to addresses within the United States, including Alaska and Hawaii. We do not currently ship internationally. Because pesticide products — including minimum-risk products — are regulated at state level, we may be unable to ship to certain states. If your address is affected we will tell you and refund the order in full.

2. Processing time

We do our best to pack and dispatch orders within 1 to 2 business days. That is our aim rather than a guarantee — orders placed at the weekend or on a public holiday are processed the next business day, and during peak season or a large batch it can take longer. If your order is going to be held up, we will tell you.

3. Delivery

Standard ground delivery typically arrives within 3 to 7 business days of dispatch, depending on distance. Delivery estimates are estimates and not guarantees; once a parcel is with the carrier, its timing is outside our control.

4. Shipping costs

Shipping is calculated at checkout based on destination and order size, and is shown before you pay.

5. Tracking

You will receive a confirmation email when your order is dispatched, with tracking where the service provides it.

6. Lost or delayed parcels

If tracking has not updated for 7 business days, or a parcel is marked delivered and you cannot find it, contact us and we will open a trace with the carrier and put it right.

7. Incorrect addresses

Please check your address at checkout. Parcels returned to us as undeliverable because of an incorrect address can be reshipped once you cover the second postage, or refunded less the original shipping, as set out in our Returns & Refunds policy.

8. Air transport

Buggsy is shipped by ground service. If you are traveling with it by air, note that both bottle sizes are over the 3.4 fl oz (100 ml) TSA carry-on limit, so pack Buggsy in checked baggage.

9. Contact

Gofora, LLC
PO Box 122, Bad Axe, MI 48413
1-989-658-0128
contact@buggsys.com