Refund policy
1. Unopened bottles, within 30 days
If you change your mind, return any unopened bottle with its seal intact within 30 days of delivery and we will refund the purchase price of that bottle.
Email contact@buggsys.com with your order number before you send anything, so we can give you the return address and put a note against your order. A package that arrives without us knowing it is coming takes far longer to sort out.
2. Opened bottles — talk to us
Because Buggsy is a personal-use product applied to the skin, we cannot accept opened bottles for return or resale. We also understand that scent and other personal preferences vary from person to person.
If you've opened your Buggsy and simply decide the scent isn't for you, the purchase generally isn't eligible for a refund. That said, we want to hear from you if you're unhappy with your order. Email us and tell us what happened, and we'll do our best to help.
If you believe something is actually wrong with the product — for example, it arrived leaking, the sprayer doesn't work, or the product appears defective — see Section 3 below. We'll make it right.
3. Damaged, defective, or incorrect orders
The 30-day window and unopened condition do not apply to products that arrive damaged or defective, or if we sent you the wrong item. If a bottle arrives broken or leaking, the sprayer doesn't work, or there is another problem with the product itself, contact us and we'll replace it or refund it, including applicable shipping charges. We may ask for a photograph or other information so we can understand what went wrong.
You generally won't need to return a damaged or defective bottle unless we ask you to.
Nothing in this policy limits any rights you may have under applicable consumer-protection law.
4. Shipping costs
On a change-of-mind return under section 1, you cover the return postage and the original shipping you paid is not refunded. On anything covered by section 3, we cover all of it.
5. How and when you get your money
Refunds go back to the payment method you used. We issue the refund within 5 business days of the bottle reaching us — or, for a section 3 claim, within 5 business days of agreeing it — and your bank or card issuer may take a few days more to show it on your statement.
We do not charge a restocking fee.
6. Orders we cancel
If we cancel an order — because we cannot lawfully ship to your state, because of a pricing or description error, or because we cannot fill it — we refund it in full, including shipping, and there is nothing for you to do.
7. How to start a return
Email contact@buggsys.com with your order number and tell us what happened. We are a small family business, so you will get one of us rather than a queue.
8. Contact
Gofora, LLC
PO Box 122, Bad Axe, MI 48413
1-989-658-0128
contact@buggsys.com